e-STATEMENT FAQ

What is an e-Statement?

An e-Statement is an electronic version of your statement. It provides you an alternate way to receive your monthly or quarterly statement, utilizing Internet-based technology.  

How do e-Statements work?

To access your e-Statement, you will be required to be an Internet Banking user. You will be notified by e-mail when your e-Statement is ready. A link to Internet Banking will be provided in the e-mail notification. After logging into Internet Banking select your account and then select the “e-Statement” button.  You will be able to view your statement right from your computer, 24 hours a day, seven days a week via the Internet.  

Are e-Statements safe?

All security precautions have been taken to ensure the confidentiality of your electronic statement. Logging into Internet Banking ensures your e-Statement is safe. First Farmers & Merchants Bank uses the best available technology in security, firewalls, and encryption.  You may visit Internet Banking FAQ for further security information.

If we receive e-Statements will we also receive images of our cancelled checks?

Yes, your statement will include check images. Images of individual checks is also available online for two years.

What about combined statements?

If your savings account/s are on combined statement, they will automatically become e-Statements when the checking account is changed to e-Statement. This means there is no need to enroll combined savings accounts, just the checking account they are attached to.  

Will all Internet Banking users (even those not enrolling for e-Statement) be able to view previous statements on-line?

No, the only statements that will be produced in .pdf format (and thus be viewable on-line) are those accounts coded for e-Statement. 

How do I sign up for e-Statements?

Enroll for e-statements by selecting "Enroll for e-Statements" within Internet Banking

Will I continue to receive my paper statement in the mail?

No, your paper statements will stop once you enroll for e-Statements.  

How and when will I receive my e-Statement?

You will receive your e-statement up to one week earlier than your paper statement.  You will receive an e-mail notification, at the email address you provide on your enrollment, when your e-Statement is available. You will be provided a link to access your e-Statement by logging into Internet Banking.  

How much history is available for e-Statements?

Upon enrollment you will have access to 18 months of prior statements.  

Will my e-Statement look the same as my paper statement?

Your electronic statement will be an exact copy of your paper statement.  

Is there a charge for e-Statements?

No, e-Statements are free!  

How do I cancel my e-Statement?

You may cancel your e-Statement service at any time by providing us written notification at which time you will be converted back to paper statements at a $10 charge.   

What if I change my e-mail address?

To change the e-mail address your e-Statements notification is sent to, log into Internet Banking and select the “Preferences” button at the top of the page.  

What will happen if I forget to notify you of an e-mail change or if my notification is undeliverable for any other reason?

First Farmers & Merchants Bank will attempt to contact you to obtain a current email address. If we are unable to contact you we will remove your account from electronic statements and your account will be changed back to receive paper statements. To re-enroll in electronic statements you will need to log into internet banking and complete the enrollment process.

How do I save my e-statement?

Once you have the statement opened you will see the Adobe program has it's own toolbar row. In this toolbar there is a "Save a Copy" icon. Simply click on this icon, select where on your hard drive you would like to save the statement, rename it to name that makes sense, such as 2013 September, and then click on 'Save'. Your statement will be accessible from your hard drive as well from Internet Banking. First Farmers & Merchants recommends also copying these statement files from your hard drive to a permanent storage disk, such as a CD or removable drive annually for permanent storage in the event your hard drive would crash.     

How do I print my e-statement?

Once you have the statement opened you will see the Adobe program has it's own toolbar row. In this toolbar there is a "Print" icon. Simply click on this icon to print your statement.

I am getting the error "Invalid color space". What is causing this?

Most likely you need to upgrade your Adobe program. We recommend Adobe version 8.0 or higher for viewing e-Statements. It is VERY important when upgrading to a newer version of Adobe Acrobat Reader, to first uninstall the old version.

Do I have to receive the notification each time my statement produces?

Yes, the notification is not only notifying you that your statement is available for viewing, but also includes important information regarding your rights and responsibilities should you find an error on your statement. First Farmers & Merchants Bank is required by law to provide this information to you every time we issue you a statement. Paper statements have this disclosure on the back of the first page of the statement.

Revised 09/2013